UPDATE – Hurricane Dorian – Client Announcement´╗┐ (9/3/2019)

September 3, 2019 Fuzzy Admin

UPDATE – Hurricane Dorian – Client Announcement

Tuesday, September 3rd, 2019 (9:00 a.m. EST)

As a valued client of CoventBridge Group, we want to update you on possible delays on your investigation(s) due to Hurricane Dorian.

Hurricane Dorian is expected to have the most impact on Jacksonville starting Tuesday evening through Wednesday.  As our corporate office in Jacksonville, FL is in the affected areas of Hurricane Dorian, our office will be closed Tuesday, September 3rd and Wednesday, September 4th. All work outside of the affected area will continue as planned.

The storm is also expected to impact Georgia, South Carolina and North Carolina. We will continue to monitor the path and speed of the storm and provide additional updates.

We have made arrangements for Florida based employees to work remotely, as long as there is remote power and once they feel they and their families are safe. Our field investigators who have scheduled files to be worked within dangerous areas of Dorian have been instructed to cease all investigative efforts until the storm has passed, which may cause investigation delays. Currently, we expect to resume normal operations on Thursday, September 5th presuming the office building is accessible. 

With our main fulfillment tasks being conducted in Florida, this may cause time service delays in the submissions reports. We will work diligently to have everything to you as soon as possible.  Thank you in advance for your patience. Our main telephone numbers will be forwarded to our staff who will be prepared to assist you.

All affected investigations will be communicated to you by the Case Manager or Client Relationship Manager.  We appreciate your understanding.

We will continue to keep you apprised of any changes. If you have any questions or need an update on your files, you may access our SmartPartner Client Portal at www.coventbridge.com; via email at clientcommunication@coventbridge.com or (888) 932-7364.

We remain committed to servicing our valued clients, please let me know if you need more detail about our staffing / back up plans.