ICS | Merrill and GlobalOptions Join Forces, Become CoventBridge Group

March 11, 2016 Blog Master



JACKSONVILLE, Fla. and LONDON, March 11, 2016 /PRNewswire/ — Investigative services agencies ICS | Merrill and GlobalOptions today announced that they have merged and formed the CoventBridge Group. The move brings together over six decades of experience and innovation in investigative and compliance programs with a clear objective: deliver superior service and solutions to clients at both the domestic and global levels.


The Company begins day one as the largest North American claims investigative services provider and stands alone as the only HIPAA and SOC2-T2 compliant agency in the world. This merger allows CoventBridge to become the industry’s sole provider of integrated North American, U.K. and Continental European capabilities with over 1,000 employees across the globe. The newly formed Company, which includes U.S. and U.K. subsidiaries, has named former ICS | Merrill CEO, Dave Merrill, as Group CEO and non-executive Chairman, Roger Day, former ACE, AIG and Zurich Insurance executive.


“Our commitment to bringing the widest range of smart solutions to the customers we serve is manifest in this new union,” says Merrill. “It is, however, only the beginning.  Our interests are best served when our client’s interest are served first.  We have a passion for delivering excellence and exceeding client expectations, and our aim is to redefine the client experience and to elevate the level of the field.”


CoventBridge Chairman, Roger Day, adds: “We are committed to becoming the gold standard amongst investigative services providers. To that end, we have assembled a global team that is immensely qualified to assist clients in making the confident and informed decisions that today’s ever-evolving and regulation-rich counter-fraud environment demands.”


CoventBridge is a full-service global investigative firm headquartered in Jacksonville, Fla., and is backed by the London based Harwood Capital LLP, part of the Harwood Capital Management Group, with £973 million funds under management as of Dec. 31, 2015.  The Company has offices in Florida, Pennsylvania, California and London and over 700 investigators in the U.S. and abroad. Services offered include: Claim Investigations, Surveillance Services, Special Investigation Unit Services and Counter-Fraud Compliance Programs, In-House Investigations – Social Media, Canvasses, Record Retrieval, Complex International Investigations and Vendor Management Programs.


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About CoventBridge Group

CoventBridge Group is a full service investigation company providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs.  With offices in the UK and U.S. the company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.